Privacy

Welcome to our website liwaskin.com (the “Site”).

Below you will find information on how Liwá Skin processes your personal data, relating to your browsing activity and the use of services offered by liwaskin.com.

For detailed information on how Liwá Skin collects, uses, and protects your personal data, please refer to our Privacy Notice and Cookie Policy.

Who is the Data Controller?

The Data Controller is Liwá Skin, responsible for determining the purposes and methods of processing your personal data.

For any clarification, question, or request related to your privacy and the processing of your personal data, you may contact us at any time by sending an email to info@liwaskin.com

What Data Do We Process and Why?

The personal data that Liwá Skin collects includes information you provide directly to us when placing an order or purchasing products, as well as data gathered while you browse or use the services offered by liwaskin.com.

Liwá Skin may collect details such as your name, shipping and billing address, contact information, browsing activity, and purchasing preferences.

Your personal data is processed for the following purposes:

To conclude and execute purchase contracts for products offered on liwaskin.com

To provide you with services available through liwaskin.com, such as newsletter subscriptions

To allow registration and access to services reserved for registered users

To manage and respond to your requests or enquiries through our customer service team

In these cases, the processing of your personal data is lawful as it is necessary to execute a contract with you or to provide you with the services you have requested.

We also carry out statistical analysis and research, using data in aggregate and anonymised form, to better understand how visitors interact with our website and to continuously improve our products and services.

With your explicit consent, Liwá Skin may also process your personal data to:

Send commercial, promotional, or marketing communications

Personalise your experience and tailor product recommendations based on your interest.

Who Will Process Your Data?

Your personal data is processed by Liwá Skin staff who are duly trained and authorised to handle such information in their capacity as data controllers.

For organisational and operational purposes related to providing services on liwaskin.com, your data may also be processed by carefully selected third-party service providers. These suppliers are chosen for their reliability, competence, and compliance with data protection regulations.

Some of these partners may be located outside Australia. In such cases, any transfer of your personal data is carried out in accordance with applicable privacy laws and only where adequate safeguards are in place to ensure your information remains secure.

How Long Do We Keep Your Data?

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, after which it will be securely deleted or permanently anonymised.

The retention period varies depending on the nature of the processing: for example, data collected to fulfil product purchases on liwaskin.com are kept until all administrative and accounting obligations are completed, and are retained in line with Australian taxation laws (up to ten years). Data used for marketing communications, such as newsletters, are stored until you request to unsubscribe or withdraw consent.

For more information, please refer to our Privacy Policy.

What Are Your Rights?

You have the right, at any time and depending on the specific processing activity, to:

Withdraw your consent to data processing

Request access to your personal data and understand how it is used

Request correction, updating, or completion of inaccurate or incomplete information

Request deletion or limitation of processing, where applicable under current legislation

Object to the processing of your personal data

If you wish, you can also request to receive your personal data held by Liwá Skin in a portable, machine-readable format, and where technically possible, request that we transfer it directly to another service provider of your choice.

This policy may be updated or amended over time. We encourage you to review it periodically to stay informed of any changes. Where possible, we will notify you promptly of any significant updates.

Privacy Policy

General information

1. Who is the data controller?

Liwá Skin Pty Ltd, with registered offices located on the Gold Coast, Queensland, Australia (“Liwá Skin”), is the Data Controller — the entity responsible for determining how and why your personal data is processed.

For any enquiries, questions, or requests regarding the processing of your personal data, you may contact Liwá Skin at any time by writing to:
info@liwaskin.com

2. What Personal Data Do We Collect?

The categories of personal data that Liwá Skin collects and processes when you browse or make a purchase on liwaskin.com include the following:

A. We collect the personal data required to conclude and execute your purchase on liwaskin.com, such as your name, email address, shipping and billing address, phone number, and payment details.

B. We collect your email address when you subscribe to our newsletter service.

C. We process the personal data you provide when you contact our customer service team for assistance or enquiries.

D. With your prior consent, we may collect and process your personal data for marketing purposes.

E. When you register for an account on liwaskin.com, we collect your name, email address, password, and date of birth. If you are a registered user, we also collect information related to your access and activity within the member area of the website. Subject to your express consent, we may analyse your personal data to better understand your interests and preferences relating to our products and services, in order to provide personalised experiences and commercial offers that align with your interests.

If you choose to sign in or register using external social media platforms (for example, Facebook or Google), we collect from these third parties the data required for authentication and registration. This may include your email address or other information necessary for verification.

F. We collect information about your browsing behaviour on liwaskin.com, such as the pages visited, time spent on each page, and how you interact with the website. This information is stored securely on our servers.

G. If you provide Liwá Skin with personal data of third parties (for example, when purchasing a gift for delivery to someone else), Liwá Skin will provide that third party with a privacy notice at the time of first communication. Please note that any use of another individual’s personal data is subject to privacy and data protection laws.

Minors
Protecting the safety and privacy of children is very important to us. Liwá Skin does not accept account registrations or orders submitted by individuals under sixteen (16) years of age and will not knowingly collect or use personal data from anyone below this age. By accessing liwaskin.com and using our services, you confirm that you are of legal age.

3. How Do We Use the Data We Collect?

Liwá Skin collects and processes your personal data for the following purposes:

A. To conclude and execute purchase contracts for the products offered on liwaskin.com.
When you complete a purchase, we collect the personal information required to fulfil the transaction, such as payment details, billing and shipping addresses, and contact information. We may also carry out anti-fraud checks where applicable for credit or debit card payments, and manage any returns or refunds as necessary.

B. To provide the services offered on liwaskin.com.
Depending on the service you request, Liwá Skin will process the personal data necessary to deliver that service efficiently and securely.

C. To manage and respond to customer service requests.
Your personal data will be used to process your queries, support requests, and any other communications sent to our team.

D. To manage job applications.
If you send us your CV to apply for a position, we will use the information it contains solely for recruitment purposes. Your CV will be stored for a maximum of six (6) months before being permanently deleted. You are welcome to send an updated version at any time.

E. To perform statistical analysis and surveys.
We analyse data relating to your use of our website to understand user behaviour, improve site performance, and refine our products and services.

F. To send product and service updates following a purchase (“soft marketing”).
After purchasing from liwaskin.com, we may send you communications about related products or promotions to the email address you provided. You can opt out of these messages at any time by clicking the unsubscribe link at the bottom of each email.

G. With your explicit consent, to send promotional communications.
If you have consented, we may use your contact information to share updates on new arrivals, exclusive offers, and special promotions. We may also invite you to participate in market research or customer satisfaction surveys to enhance our offerings. These communications may occur through the channels you have selected (email, SMS, phone, postal mail, or WhatsApp).

H. With your explicit consent, to personalise your marketing experience.
We may analyse your purchase history and browsing preferences to offer tailored recommendations, promotions, and communications aligned with your interests. These will be delivered only through the methods you have chosen.

You can withdraw your consent or change your communication preferences at any time by:

Clicking the unsubscribe link included in every marketing email; or

Contacting Liwá Skin directly at info@liwaskin.com

Please note that you may continue to receive communications already scheduled prior to your unsubscribe request, as our systems may take some time to process such updates.

All personal data is processed using secure electronic systems that comply with current privacy and data protection laws. We implement high technical and organisational standards to ensure the safety and integrity of your information.

4. Legal Basis of the Processing

Liwá Skin processes your personal data only when one or more of the conditions set out under current data protection laws are met. Specifically, your data is processed on the following legal bases:

A. For the Conclusion and Execution of a Contract

When we process your data to finalise and fulfil a purchase contract, we collect and use only the information necessary for that purpose.

This legal basis covers activities such as:

The conclusion and execution of a purchase contract for products offered on liwaskin.com

The provision of services offered on liwaskin.com

The management of enquiries or requests to our customer service team

Providing your personal data for these activities is required in order to complete your purchase or request. You are free to choose whether or not to share your information, but without the necessary data, we cannot process your order or provide related services.

B. To Comply with Legal Obligations

When you make a purchase on liwaskin.com, your data is processed to meet legal requirements under applicable tax, accounting, and consumer protection laws.

Similarly, if you submit a CV for a potential position, we process that information as required under employment and privacy legislation, for the purpose of assessing your suitability for a role. You are free to choose whether to provide this data; however, without it, we will be unable to consider your application or fulfil our legal obligations.

C. For Legitimate Interests

Certain processing activities may be carried out on the basis of Liwá Skin’s legitimate interests. These include:

Conducting anti-fraud checks where payments are made by credit or debit card

Performing internal administrative or analytical functions to ensure the smooth operation of our business

In all such cases, processing is limited to what is strictly necessary and conducted in a way that does not override your rights and freedoms.

D. Based on Your Consent

We process certain types of data only with your express consent. These include:

Marketing, promotional, and commercial communications

Market research and customer satisfaction surveys

Analysis of browsing behaviour and purchasing preferences for marketing personalisation

Providing your consent for these activities is entirely optional. You are free to withdraw it at any time without affecting your ability to make purchases or use our services.

5. Web Push Notifications

Depending on the device and browser you use, you may receive — upon providing your consent — push notifications from Liwá Skin about our offers, new product launches, or reminders related to your browsing activity such as items left in your cart.

If you wish to deactivate these notifications, you can do so at any time by following the steps below, depending on your device or browser:

Desktop:
Right-click on a notification → Disable notifications from www.liwaskin.com

Mobile:
Open Notification Settings → Site Parameters → Notifications → Block notifications from www.liwaskin.com

Common Browsers:

Chrome: Settings → Privacy and Security → Site Settings → Notifications → Manage exceptions → Enter www.liwaskin.com
 and select “Block.”

Firefox: Options → Privacy & Security → Permissions → Notifications → Settings → Select www.liwaskin.com
 and choose “Block.”

Safari: Preferences → Websites → Notifications → Select www.liwaskin.com
 and choose “Deny.”

6. Transfer of Data

Some of the third-party service providers referenced in the section “Who Will Process Your Data” may be located outside of Australia.

Where Liwá Skin transfers personal data to third parties in countries that do not have the same level of data protection as Australia, such transfers are carried out only where adequate safeguards are in place. These may include:

Contractual agreements containing standard data protection clauses approved by regulatory authorities; or

Transfers necessary for the execution of a contract between you and Liwá Skin (for example, to process an international order or manage a customer enquiry).

In all cases, Liwá Skin ensures that your personal data remains protected and handled securely in accordance with this Privacy Policy and applicable privacy laws.

7. For How Long Do We Keep Your Data?

Liwá Skin retains your personal data only for as long as necessary to fulfil the purposes for which it was collected. After this period, your data will be permanently deleted or irreversibly anonymised so that it can no longer be linked to you.

Your personal data is stored in accordance with the following terms and criteria:

A. Data collected to conclude and execute contracts for product purchases on liwaskin.com are retained until all administrative and accounting obligations have been fulfilled. Billing and tax records are kept for ten (10) years from the date of the invoice, in accordance with Australian tax legislation.

B. Payment data are retained until payment certification and the completion of related administrative and accounting formalities, including the expiration of the right to withdraw or dispute a transaction.

C. Data collected through the use of services offered on liwaskin.com (such as newsletter subscriptions or contact form submissions) are retained until the service is terminated or you unsubscribe.

D. Data relating to customer service requests are retained only for the time necessary to manage and resolve your enquiry or support request.

E. Curriculum vitae (CV) data provided for employment consideration are retained for a maximum period of six (6) months from receipt, after which they are securely deleted.

F. Data used for marketing communications (including “soft marketing” to existing customers) are retained until you unsubscribe, opt out, or request deletion.

G. Data used for promotional communications, opinion polls, and market research activities are retained until you withdraw consent, or for a maximum of two (2) years from your last interaction with Liwá Skin.

H. Data used for personalised marketing and promotional offers are retained until you withdraw consent, or for a maximum of two (2) years from your last interaction with Liwá Skin.

I. Data collected for customer satisfaction surveys or feedback purposes are retained until you request the termination of such activity.

For technical reasons, the complete deletion or irreversible anonymisation of your personal data will be finalised within thirty (30) days following the expiry of the periods listed above.

8. Your Rights

You may exercise your rights at any time in relation to the processing of your personal data by Liwá Skin. Below is a general description of your rights and how to exercise them:

A. Access and Correct Your Data
You have the right to access the personal data that we hold about you. You may also request that it be corrected, updated, or completed with additional information. If you wish, we can provide you with a copy of your personal data in our possession.

B. Withdraw Your Consent
You may withdraw your consent to the processing of your personal data at any time, particularly for marketing purposes. This includes receiving promotional or commercial communications, participating in market research or satisfaction surveys, or receiving personalised offers based on your preferences. Upon receiving your request, Liwá Skin will promptly cease processing your data for these specific purposes. Please note that any processing carried out before the withdrawal of consent remains lawful.

C. Object to the Processing of Your Data
You have the right to object at any time to the processing of your personal data based on our legitimate interests. In such cases, you may explain the reasons that justify your objection. Liwá Skin will evaluate your request and cease processing where appropriate.

D. Request Deletion of Your Data
In certain cases permitted by law, you may request the deletion of your personal data. Once we have assessed and confirmed that your request is legitimate, we will delete your data promptly and cease processing it.

E. Request Restriction of Processing
You may request that the processing of your personal data be temporarily restricted. During this period, Liwá Skin will continue to store your information but will not process it unless required by law or at your request. You may request restriction when:

You contest the accuracy of your personal data;

Processing is unlawful but you prefer restriction over deletion;

You need your data for the establishment, exercise, or defence of legal claims; or

You have objected to processing, pending verification of our legitimate grounds.

F. Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer this data to another organisation, where technically feasible.

9. Security Measures

Liwá Skin implements specific technical and organisational measures to protect your personal data and prevent any unlawful or unauthorised access, use, or disclosure.

Our security practices include:

The use of encryption and pseudonymisation where appropriate;

Safeguarding the confidentiality, integrity, and availability of personal data;

Ensuring resilience of our systems and data processing services; and

Procedures for restoring access and data availability in the event of a security incident.

We regularly review, test, and evaluate the effectiveness of our technical and organisational security measures to maintain a high standard of data protection.

To ensure the best possible protection of your data beyond our control, we recommend that you take precautions such as keeping your device protected with updated antivirus software and ensuring your internet connection is secure (for example, by using firewalls and anti-spam filters).

While Liwá Skin takes all reasonable steps to protect your personal data, no system is entirely immune to risk. We cannot guarantee that any transmission of data over the internet or storage system will be 100% secure. By using our website and services, you acknowledge and accept the inherent security risks associated with online transactions and agree not to hold Liwá Skin responsible for any unauthorised access or breach that occurs beyond our reasonable control.

10. Complaints

If you believe that your personal data has been processed unlawfully or in a way that breaches your privacy rights, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the equivalent supervisory authority in your country of residence.

We encourage you to contact Liwá Skin first at info@liwaskin.com - so we can work with you to resolve any concerns directly.

11. Changes to This Policy

As our services evolve, the way we handle personal data may change. Accordingly, this Privacy Policy may be updated or amended over time to reflect new practices, technologies, or legal requirements.

We encourage you to review this page periodically to stay informed about how we protect your personal data. Where possible, we will notify you of any significant changes.

The most recent version of this Privacy Policy will always be available on this page, along with the date of its last update.

Last updated: 06/10/2025

12. Legislative References and Useful Links

The processing of your personal data by Liwá Skin complies with:

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs); and

Where applicable, the General Data Protection Regulation (EU) 2016/679 (GDPR) for users located in the European Union.

Further information on privacy rights and data protection is available from:

Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

European Commission – Data Protection: https://commission.europa.eu/law/law-topic/data-protection_en

Cookies Policy

Liwá Skin uses automatic data collection systems such as cookies to enhance your browsing experience and improve the functionality of our website.

Cookies are small text files stored on your device that allow our website to recognise your browser and remember certain information, such as your preferences or the contents of your shopping cart. These technologies help us to ensure smooth navigation, enable online purchases, and provide you with an optimised, user-friendly experience.

Your acceptance of our use of cookies is necessary to access many features and services available on liwaskin.com, including browsing our catalogue and purchasing products. If you choose to block or delete cookies through your browser settings, some parts of the site may not function properly — for example, images or checkout processes may not display or operate as intended.

1. What Is a Cookie?

A cookie is a small text file stored on your device when you visit a website. It allows the site to recognise your browser or device during future visits, helping improve your browsing experience and the performance of the website.

Cookies enable websites to remember certain actions or preferences — such as items added to your cart or language settings — so you don’t need to re-enter this information each time you return.

While cookies help identify your device, they do not personally identify you unless you voluntarily provide additional information, such as through a purchase or subscription.

2. Why We Use Cookies and Tracking Technologies

Liwá Skin uses cookies and similar tracking technologies to support essential website functions such as browsing our catalogue, adding items to your cart, and completing purchases securely.

Cookies also help us improve and personalise your experience by remembering your preferences and understanding how visitors interact with our website. This allows us to:

Customise the browsing experience based on your navigation patterns;

Enhance website performance and usability;

Analyse site traffic and visitor behaviour to improve our content and services; and

Deliver relevant marketing and advertising tailored to your interests.

We also use third-party cookies to enable specific features and functionalities, such as analytics, performance tracking, and advertising integrations that help us better understand and serve our customers.

3. What Cookies Do We Use?

The cookies used on liwaskin.com may change from time to time as we continue to improve our website and services. Below is an overview of the main types of cookies and tracking technologies that may be used. If you believe a cookie not listed here is being used, please contact us at info@liwaskin.com

Essential Cookies

These cookies are necessary for the operation of our website and enable core eCommerce functions such as adding items to your cart, processing payments, and ensuring secure checkout.

Examples include:

- _shopify_y – Used for Shopify analytics and functionality.

- _shopify_s / _shopify_sa_t / _shopify_sa_p – Used to manage shopping sessions and referrals.

- cart / cart_sig / checkout_token – Maintain cart contents and facilitate checkout.

- secure_customer_sig – Ensures secure transactions for logged-in sessions (where applicable).

- _orig_referrer – Tracks navigation to the checkout page for order processing.

Disabling these cookies may prevent certain features of the site from working correctly.

Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as pages visited, time spent on site, and any errors encountered. This helps us understand how users interact with our website and allows us to continuously improve performance and usability.

Third-party analytics tools we use include:

Google Analytics

We use Google Analytics to collect data about how visitors interact with liwaskin.com, including traffic sources, page views, and customer behaviour.
For more details on how Google uses your data, visit:
https://policies.google.com/privacy/partners

Marketing and Advertising Cookies

These cookies help deliver relevant advertisements and measure the effectiveness of our marketing campaigns. They may be set through our advertising partners and social media platforms.

Examples include:

- Meta (Facebook) Pixel

Used to deliver relevant ads on Facebook and Instagram, track ad performance, and understand user engagement with our website.
For more information, visit:
https://www.facebook.com/policies/cookies

- Google Ads

Used to show personalised ads across Google’s advertising networks and measure the success of our advertising campaigns.
For more information, visit:
https://policies.google.com/technologies/ads

- Email Marketing and Automation Tools (e.g., Klaviyo)

We may use cookies from our email automation platform to track how visitors interact with our emails and website, helping us provide more personalised content and improve campaign performance.

For more details, visit:
https://www.klaviyo.com/legal/privacy

4. Preference and Functional Cookies

These cookies store information about your choices and preferences, such as your selected language, region, or display settings, to provide a more personalised browsing experience.

5. How Can You Manage Your Cookie Preferences?

You can choose to accept, decline, or limit the use of cookies at any time by adjusting your browser settings. Most browsers automatically accept cookies, but you can modify these settings to delete or block them if you prefer.

Please note that disabling certain cookies may affect the functionality of our website, including checkout, browsing, and other personalised features.

For detailed instructions on how to manage cookies, refer to the links below for your browser:

- Google Chrome: https://support.google.com/chrome/answer/95647

- Mozilla Firefox: https://support.mozilla.org/en-us/kb/enable-and-disable-cookies-website-preferences

- Microsoft Edge: https://support.microsoft.com/en-nz/help/4027947

- Safari (Mac): https://support.apple.com/en-nz/guide/safari/manage-cookies-and-website-data-sfri11471/mac

If you use multiple browsers (for example, Chrome and Safari) or access our website from different devices (such as your phone and laptop), you’ll need to update your cookie preferences on each browser and device individually.

Please keep in mind that disabling cookies may result in limited functionality, including reduced performance during browsing or checkout, and the loss of personalised experiences or recommendations.

6. How to Disable Third-Party Cookies and Advertising Cookies

If you wish to disable third-party cookies or advertising (targeting) cookies used by liwaskin.com, you can do so directly through your browser or device settings.

7. More Information

If you would like to learn more about how cookies work or have any questions, comments, or suggestions regarding our Cookie Policy, please contact us at:

Liwá Skin
Registered Office: 463 Trees Road, Tallebudgera, QLD, 4228, Australia
Email: info@liwaskin.com

We are committed to transparency and will be happy to provide further information or assistance regarding how we use cookies and protect your privacy.